ATM Support and Maintenance Specialist- Service Management Department

ATM Support and Maintenance Specialist- Service Management Department



DUTIES & RESPONSIBILITIES 

ATM

• Monitor and troubleshoot ATM hardware and software issues
• Coordinate with vendors and field engineers for maintenance and repairs
• Ensure ATM uptime meets agreed service levels
• Log, track and report incidents through the ticketing system
• Support preventive maintenance schedules and firmware/software updates
• Escalate critical issues in line with incident management procedures
• Monitor and respond promptly to ATM alarms and alerts via Platforms implemented by the Bank
• Manage the issues in ATM of Albania and assist branches to solve the technical problems on ATM
• Follow the technical process for new ATM installations in Albania
• Test and ensure that all new enhancements in ATM of Albania are according to the technical requirements and standards
• Identify and test software bugs and forward them to the responsible parties
• Troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems
• Follow up the issues, supply the requested information to the third-party provider and make sure that the suggested modifications are implemented on the system.
• Follow up any issue with different support teams and ATM vendors for repairs, upgrades and complex issue resolution.
• Be part of Stand by team to ensure the functionality of all ATMs in cooperation with branches and third parties during weekends and National Holidays

1. POS

• Prepare POS with software and encryption keys.
• Test and ensure that all new enhancement in POS of Albania are according to the requirements
• Test software bugs and forward them to the responsible parties.

REQUIREMENTS

• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• Minimum 2 years of experience in ATM ,POS fields
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Experience in ATM hardware/software support
• Familiarity with incident and service management tools
• Strong troubleshooting and vendor coordination skills
• Ability to work under SLA-driven environments
• Good organizational skills.
• Very Good Communication and interpersonal skills
• Problem-solving and prioritize tasks
• Working knowledge of banking and financial transactions preferred
  
  

   

  Interested candidates are encouraged to apply by 21.07.2026 

  
  

  All applications will be treated with full confidentiality. Only candidates who meet the criteria will be contacted